Sebastian Luxem
Chief Technology Officer
Tech Strategy, Generative AI, Web Applications, Services & Platforms
Today, there is no innovation without technology and no technology without artificial intelligence. Understanding how AI will affect the business model and the entire corporate strategy is crucial for sustainable corporate success. If you want to remain competitive, you need a holistic AI strategy that grounds the hype yet provides a clear target picture. We have developed a GenAI framework with 5 levels of generative AI that enables companies to determine the impact of generative AI on the customer business and the employee experience.
On this basis, companies can determine their own AI maturity and develop a clear plan for when and in which areas they need to reach the next level.
Experience One accompanies companies along the entire process and is a partner for the systematic development and successful implementation of your AI strategy.
Together, we launch your pilot project with generative AI, set the right course and provide the decisive insights. With the help of our GenAI framework, we determine your current AI status quo and help you navigate between AI hype and mission-critical transformation.
We determine what needs to be started immediately and what needs to be planned in order to pursue an ambitious target. With a clear plan, we take the next steps together, build up the necessary skills in your company and thus enable the entire organization for the AI age.
The AI transformation affects all areas of the company and we support you in its holistic implementation. As a tech partner, we accompany the transformation process step by step and end-to-end on your path to innovation leadership.
We show how generative AI takes the customer experience to the next level—from opportunities to increase efficiency to new potential for sustainably successful customer centricity and loyalty.
As a co-pilot, conversational AI can offer real added value. Equipped with skills, specialist knowledge and a customer-focused personality, the co-pilot provides support with specific requests and promises personalized experiences—whether as an insurance advisor, electricity rate navigator, learning coach, onboarding buddy, shopping assistant or AI bank advisor. Full AI power for real added user value—across all sectors.
The future of interaction is conversational! Find the right use case and inspiration for your innovation project now.
Finding the perfect vehicle from millions of possible combinations? This is only possible with expert advice and knowledge of personal needs and preferences. In future, the digital shopping co-pilot will help you find the right products, pre-configurations and equipment features for your personal needs. It never forgets individual preferences, learns continuously and can provide suitable recommendations and additions. The individual shopping assistant promises 1:1 advice —at scale.
For a personalized shopping experience—and increased sales. Also for cross-selling and upselling.
In the jungle of offers from service providers, funding options and tariffs, the AI-based chatbot gives energy customers security. Fed with website information and anonymized data from customer service, it engages in direct dialogue and provides transparent, understandable and targeted advice. With technology that speaks the customer's language.
This builds trust, promotes customer autonomy and strengthens customer loyalty. On the way to the right product, the digital AI advisor can also promote sustainable purchasing decisions.
Companies do a lot to design their products and services in a customer-centric way in order to differentiate themselves from the competition. Despite all their efforts, they often fail to do so.
The reasons? Genuine customer insights are rare, data is not accessible to everyone and is also difficult to understand and interpret. Data validation experts are expensive and often have to work within rigid frameworks with little scope for influence.
The Customer Insights Studio brings all information together in one place and uses artificial intelligence to provide easy access to valuable findings and deep insights. The must-have for marketers, project managers, product owners, UX designers and UX researchers.
8 weeks waiting time for an appointment at the office? The nightmare of applying for a passport. And even the search for the right applications to bring with you can be an ordeal.
High time for a new experience. With an AI-powered citizen service, appointments can be prepared in the best possible way and unnecessary visits to the authorities can be avoided. Instead of cumbersome click paths, opaque site maps and hidden deep links, a single input line will suffice for all requests in future.
The goal: more efficient administration for the citizen service of tomorrow.
Enjoyment and success in learning depend heavily on how knowledge is imparted. How can today's younger generation in particular acquire knowledge in a compact, fun way, tailored to their own learning pace and personal preferences? The learning coach of the future makes it possible to familiarize oneself individually with complex topics, for example everything to do with finance.
Based on the respective level of knowledge, personal preferences and financial goals, a personal FinCoach is created that delivers hand-picked learning content in interactive formats.
For banks and financial institutions, but also other companies with knowledge-intensive topics that want to think about customer loyalty from the outset and develop their own brand into a love brand.
The wallet is gone! What do I do now? Who do I call? Do I have to block the card or should I just deactivate it? The shock is accompanied by many questions. With generative AI, the digital banking assistant takes over in an emergency. Equipped with all the relevant information, it deactivates the lost card, keeps track of recent activities, provides security and offers valuable tips.
It's like a personal banking advisor in your pocket—brand-compliant and powered by AI.
The birth of a child is a life-changing experience. But even before that, there is a lot to consider, and the many questions that pregnant women ask themselves bounce back and forth between doctors, midwives, doulas and specialists. What would it be like to find all the important information in one place and be guided individually? To have someone at your side 24/7 to provide reassurance, take care of you and accompany you through the anticipation—keeping an eye on all important appointments, nutritional advice, vaccination dates and the development of your unborn child.
The digital midwife service, with which insurance companies offer decisive added value for what is probably the most exciting journey in life.
Skills shortage meets AI revolution: the AI Buddy provides new employees with advice and support when they join the company. Where can I get technical support? Are there regular team meetings? What do I need to know about company goals and values? As an onboarding mentor, the AI Buddy supports, accelerates and scales the onboarding of new colleagues with the company's own knowledge of tools and processes. And around the clock.
This allows employees to reach full productivity quickly and saves managers and contact persons valuable time. The onboarding of the future.
AI is more than just hype—it's here to stay! Only those who have the courage to embrace change will be able to stay one step ahead of the competition and set standards for their industry with genuine innovations.
As an experienced partner for digital transformation and customer experience, we have been helping SMEs and global corporations to create innovative digital customer experiences and turn them into measurable business success for almost 20 years.