Experience One Your partner for digital customer experiences
A great customer experience (CX) occurs when customers achieve their goals as quickly and easily as possible. But only if you exceed individual expectations, you can leverage the full business potential.
The right strategy always focuses on pivotal experiences—things that really matter from the customer’s point of view.
At the intersection of technology, design and strategy, we create experiences that make a difference.
Experience One.
We believe that sustainable business success requires putting real people at the centre of every strategy decision. That’s why we focus on customer behaviour and needs to identify pivotal experiences. Only when you know about the greatest potentials, you can realise them and develop the most effective CX strategy.
Data is the foundation for good decisions. But only when you use that data to understand customer goals you can exceed expectations when it matters most. Data evaluation and data use are equally relevant when creating convincing experiences. To handle complexity, it is key to focus on well-defined use cases first and scale results into intelligent customer solutions afterwards.
Digital transformation only gains momentum with tangible and sustainable results. Therefore, we design new processes, products and platforms in a holistic way: end-to-end. We know that for a great customer experience at the interface, a deep integration with business processes, IT and data management is required.
Business design & CX strategy
CX Management & governance
Data analysis & science
Research & insights reports
Service design
UX design
Visual design
Interaction design
Architectural design
Frontend development
Backend development
DevOps
We created a completely new mobility experience with this new service and mobile app for flexible vehicle booking — the "Netflix for cars".
We redesigned and developed the global B2B platform and rolled it out in 72 markets.
We designed and implemented an intuitive app for freelancers and self-employed, providing a mobile overview of finances and projects as well as offers and invoices at the tap of a button.
We designed and developed the entire B2C platform consisting of online store, community, MyBosch member area and the "All about DIY" do-it-yourself magazine.
We designed, developed and implemented the interactive vehicle configurator for the digital product experience at the point of sale, rolled it out and operated it in six different markets in Europe and Asia.
In order to better understand customers and guide them to the right product faster, we developed a self-learning configurator that uses the customer’s lifestyle to suggest the right product.
We developed the brand strategy for online retail and implemented the store with a user-centric mobile-first approach.
We consulted Mercedes-Benz with the conception of the new app for digital products. We integrated it into the Mercedes-Benz user experience seamlessly so that customers can book and use all me connect services and on-demand features, available for their Mercedes, easily.