EO Day 2024 – „NextGen CX. Leading through AI“

Under the motto NextGen CX. Leading through AI, EO Day 2024 presents the future of customer interaction, characterized by German precision and leading AI innovations. AI 'Made in Germany' will revolutionize the next generation of customer experience.

The latest edition of the event series brought together around 150 future designers from the automotive, banking, insurance, public administration, UX design and many other sectors to discuss the question: What does the future of customer experience look like and what impact will AI have?

Kai Müller, Founder & CEO Experience One, hosted the evening and gave an insightful presentation on the status quo of AI readiness. Data science expert Katharina Schueller (STAT-UP) shared how companies and institutions are mastering these challenges in her keynote speech "How leadership and innovation succeed with AI". With her illustrative projects from the public sector, she showed what it takes to successfully involve people in the transformation.

In the panel discussion with Markus Scholz (Director IT Strategy & Chief Enterprise Architect at Mercedes Benz), Katharina Schueller, Oliver Jung (Head of Corporate Development at BARMER) and Anita Klingel (Head of AI, PD - Berater der öffentlichen Hand GmbH), key issues of AI-driven transformation were discussed. The most important findings:

• AI needs translators who bring together and moderate techies, consultants and customers and their different needs
• The AI Act is a decisive USP in competition with Asia and the USA and is wrongly associated only with overregulation
• Governance is back in fashion and is not slowing down development, but actually accelerating it

In addition to "Food for Thought", our guests got to experience new technologies - from the Apple Vision Pro to the conversational website of the future.

Network with future shapers from business, science and administration and find out how technology, data and CX are creating future innovation leaders.