"Every bank needs to develop its own branded AI experience to retain control of the customer experience!". Holger Grünwald, Managing Director Growth at Experience One, in conversation with Florian Flicke at the ADC Digital Conference 2023.
What will the banking experience and customer advice of the future look like? Holger Grünwald has a very clear answer to this question. But what does that mean in concrete terms?
The ADC Digital Conference is the event for agencies, brands, creatives and decision-makers from marketing and advertising. Under the motto "Artificial Realities", 700 national and international experts came together at a sold-out event in Düsseldorf this year. Photos: Helen Fischer, Holger Grünwald