How will conversational AI impact different industries? And which steps are absolutely necessary on the way to an AI-driven customer experience?
Luise Hübbe and Kai Müller show what impact the new AI technologies have on consumer expectations. With a view from psychology, UX, technology and strategy, they outline how companies and institutions can set new standards in customer interaction to shape the customer experience of tomorrow. They provide food for thought and concrete recommendations for action for various industries and business sectors.
At the two-day XI Forum DACH 2023 (June 13-14, 2023), everything revolved around customer experience in numerous keynotes, workshops, and get-togethers.