Textilwirtschaft reports on Olymp's innovative showroom, which not only enables more effective order appointments, but also creates a sustainable and customer-oriented brand experience.
Traditional order processes are usually complicated and time-consuming and require a lot of manual work. Together with Experience One, the Swabian textile company Olymp has not only completely digitalized the process, but also completely rethought it.
The goal: to enable Olymp's sales team to make time-consuming order appointments far more efficient. To accomplish this, the CX experts at Experience One used the “shadowing” method, in which the people involved in the process are observed and accompanied like a shadow in order to better understand work processes and interrelationships.
The result: a tailor-made, data-based sales platform that integrates seamlessly into the system and data landscape and digitizes the order processes from end-to-end. Touchtables and video walls, so-called large-format powerwalls, merge the physical showroom and its digital twin to create a unique and impressive brand experience.
Digital ordering is not only more efficient, but also significantly more sustainable. Through digital presentations, the physical sample collections can be gradually reduced.
Further information can be found in the Textilwirtschaft article.